Terms of Service.

By creating an account, accessing, or using Solvias (the "Service"), you ("you", "User") agree to be bound by these Terms of Service ("Terms") and our Privacy Policy, which is incorporated by reference. You accept these Terms by clicking "I agree" during account registration or by accessing or using the Service.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and "you" refers to that entity.

If you do not agree to these Terms, do not use the Service.

AB Collection LLC ("we", "us", "our") reserves the right to update these Terms at any time. Material changes will be communicated via email or an in-app notice at least 30 days before they take effect, except where a shorter notice period is required by law or to address a security or compliance issue. Continued use of the Service after the effective date of any change constitutes acceptance.

Solvias is a multi-tenant, AI-assisted customer support platform for ecommerce businesses. The Service enables store owners and their team members to:

• Connect their Gmail support mailbox (using the gmail.readonly and gmail.send OAuth scopes) to receive inbound customer emails as support tickets and to send approved replies on the user's behalf
• Connect their Shopify store to access order data relevant to support tickets
• Connect their ParcelPanel account to access shipment tracking data
• Use AI (powered by the Anthropic Claude API) to generate draft replies to customer emails
• Review, edit, and approve AI-generated drafts before sending, or configure the Service to send replies automatically under defined conditions
• Manage a knowledge base, categories, and templates that guide AI behaviour
• Assign team members to stores and manage their access

The specific features available to you depend on the subscription plan you have purchased.

Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to use the Service. The Service is intended for business use and is not directed at consumers.

Account Creation

You must provide accurate and complete information when registering. You are responsible for keeping your account information up to date.

Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at info@solvias.io if you suspect unauthorised access.

Team Members

You may invite additional team members to your store workspace. You are responsible for ensuring that all team members comply with these Terms and for any actions they take within the Service.

Multiple Stores

Each Shopify store or support mailbox must be connected to its own Solvias workspace. If you operate multiple stores, you may create multiple workspaces under separate subscriptions. Using a single workspace to manage multiple unrelated stores, or using duplicate accounts to circumvent plan limits, is prohibited.

Subscription Plans

Access to the Service requires a paid subscription. Current plans, pricing, and feature inclusions are listed on the Solvias pricing page. All prices are stated in US Dollars (USD) unless otherwise indicated. We reserve the right to change pricing with at least 30 days' notice to existing subscribers; pricing changes take effect at the next renewal after the notice period.

Billing Cycle

Subscriptions are billed in advance on a monthly or annual basis, depending on the plan you select. Charges are non-refundable except as expressly stated below.

Payment Method

You must provide a valid payment method. By providing payment details, you authorise us (and our payment processor) to charge the applicable subscription fees on the billing cycle you selected.

Automatic Renewal — Important Notice for All Subscribers

Your subscription will automatically renew at the end of each billing period at the then-current rate, until you cancel. By subscribing, you authorise us to charge your payment method on each renewal date without further notice or consent, until you cancel.

• Renewal amount: the same fee as your current period, unless we have notified you of a price change at least 30 days in advance
• Renewal frequency: monthly subscriptions renew every month; annual subscriptions renew every year
• How to cancel: you may cancel at any time before your renewal date by going to Account Settings → Billing → Cancel Subscription, or by emailing info@solvias.io with your account email and the word "cancel" in the subject line
• Effect of cancellation: cancellation takes effect at the end of the current paid period; you retain access until then and will not be charged again

Taxes

Stated prices do not include taxes, levies, or duties. You are responsible for any applicable taxes imposed by your jurisdiction. Where we are required by law to collect taxes (such as VAT for EU customers), they will be added at checkout.

Refunds

We do not offer refunds on subscription fees except where required by applicable law, or at our sole discretion in cases of documented billing errors.

Free Trials

If we offer a free trial, the specific terms (length, eligibility, what converts to a paid subscription) will be stated at sign-up. Unless otherwise stated, free trials automatically convert to paid subscriptions at the end of the trial period at the rate disclosed at sign-up. You may cancel before the trial ends to avoid being charged.

Late Payment and Suspension

If a payment fails, we will notify you and retry. If payment remains outstanding after 7 days, we may suspend your access to the Service. If payment is not received within 30 days of suspension, we may terminate your account and delete your data in accordance with our data retention policy.

Permitted Use

You may use the Service solely for lawful business purposes — specifically, managing customer support for your own ecommerce stores. You may not resell or sublicence the Service to third parties without our prior written consent.

Prohibited Conduct

You must not:

• Use the Service to send unsolicited commercial messages (spam) or bulk email campaigns
• Use the Service to harass, threaten, or deceive any person
• Upload or transmit malicious code, viruses, or any content designed to disrupt, damage, or gain unauthorised access to any system
• Attempt to circumvent, reverse-engineer, or tamper with any security feature of the Service
• Access or attempt to access another user's store data or connected accounts
• Use the Service in a way that violates any applicable law, including data protection laws, consumer protection laws, or anti-spam regulations (CAN-SPAM, GDPR, CASL, etc.)
• Use the Service to send replies from a Gmail account you are not authorised to use
• Exceed any rate limits or usage quotas in a manner that degrades service for other users
• Use automated scripts or bots to interact with the Service outside of our documented integrations

Content Standards

You are solely responsible for the content of replies sent through the Service. You must not use the Service to send:

• False, misleading, or fraudulent statements to customers
• Content that infringes third-party intellectual property rights
• Content that is unlawful, defamatory, or violates any applicable consumer protection or advertising regulation

Gmail

By connecting a Gmail account, you authorise Solvias to access your mailbox using the scopes described in our Privacy Policy (gmail.readonly and gmail.send), and to send emails on your behalf. You represent that you are authorised to connect and grant access to that Gmail account. You may revoke this access at any time as described in the Privacy Policy.

Your use of Gmail through the Service is also subject to Google's Terms of Service. We are not affiliated with, endorsed by, or sponsored by Google LLC.

Shopify

By connecting a Shopify store, you authorise Solvias to read order and customer data from that store via the Shopify API. You represent that you are the owner or an authorised administrator of the connected Shopify store.

Your use of Shopify is governed by Shopify's terms. We are not affiliated with or endorsed by Shopify Inc.

ParcelPanel

By providing a ParcelPanel API key, you authorise Solvias to retrieve shipment tracking data on your behalf. You represent that you are authorised to use that API key.

Third-Party Availability

We are not responsible for the availability, accuracy, or reliability of any third-party service. Disruptions to Gmail, Shopify, ParcelPanel, or Anthropic APIs may affect Service functionality and do not entitle you to a refund or service credit.

Nature of AI Drafts

The Service uses the Anthropic Claude API to generate draft replies based on inbound customer emails, order data, tracking data, and your store's knowledge base. AI-generated drafts are suggestions only. They may be inaccurate, incomplete, or inappropriate for a given situation.

Your Responsibility for Reviewed Replies

When human review is enabled, you are responsible for reviewing every AI-generated draft before it is sent to a customer.

Auto-Send Mode

The Service offers an optional auto-send mode that allows AI-generated replies to be sent from your connected Gmail address without prior human review, subject to the confidence thresholds and category rules you configure.

By enabling auto-send mode, you expressly authorise the Service to send emails from your Gmail address using gmail.send without further human review for each message, and you accept full responsibility for the content of every reply sent in this mode.

Specifically, you acknowledge that:

• Auto-send is opt-in and disabled by default; you may disable it at any time in Store Settings → AI Mode
• We are not responsible for any reply sent via auto-send, including replies that are inaccurate, inappropriate, or cause harm to the recipient or to your business
• You are responsible for selecting appropriate confidence thresholds and excluding categories where errors could cause significant harm or legal liability (e.g., refund disputes, legal complaints, medical or safety-related queries)
• We strongly recommend keeping human review enabled for any category where errors could cause significant customer harm, regulatory exposure, or financial loss

No Warranty on AI Output

We make no warranty that AI-generated content will be accurate, suitable, legally compliant, or free from errors. AI outputs are not legal, financial, medical, or other professional advice.

AI Training

We do not use your customer emails, store data, or knowledge base content to train or fine-tune any AI or machine learning model — whether our own, Anthropic's, or any other third party's. See our Privacy Policy for full details, including Anthropic's data handling under their commercial terms.

Our IP

The Service, including its software, design, trademarks, and documentation, is owned by AB Collection LLC and protected by intellectual property laws. These Terms do not transfer any ownership rights to you. You receive a limited, non-exclusive, non-transferable licence to use the Service during your subscription period.

Your Content

You retain ownership of all data you upload to or generate through the Service, including your knowledge base articles, email templates, customer email data, and store information ("Your Content"). You grant us a limited, non-exclusive licence to host, store, transmit, and process Your Content solely to operate the Service for your account. We do not use Your Content — including Gmail-derived content — to train or improve any AI or machine learning model, or to develop new products or features.

Aggregated Statistics

We may generate de-identified, aggregated statistics from Service usage (such as total tickets processed, average response times, token consumption) that cannot be linked back to you, your store, or your End Customers. We may use these statistics for capacity planning, billing, and internal product analytics.

Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us a royalty-free, perpetual licence to use that feedback for any purpose without obligation to you.

Definition

"Confidential Information" means any non-public information disclosed by one party (the "Disclosing Party") to the other (the "Receiving Party") that is identified as confidential or that should reasonably be understood to be confidential given its nature and the circumstances of disclosure. This includes pricing terms, technical specifications, product roadmaps, business plans, and customer or end-user data.

Obligations

The Receiving Party agrees to: (a) use the Disclosing Party's Confidential Information only for the purpose of performing under these Terms; (b) protect it with at least the same degree of care it uses for its own confidential information, and not less than reasonable care; and (c) not disclose it to third parties except to employees, contractors, or sub-processors who need to know it and are bound by confidentiality obligations no less protective than those in these Terms.

Exceptions

Confidential Information does not include information that: (a) is or becomes publicly known through no fault of the Receiving Party; (b) was known to the Receiving Party prior to disclosure without obligation of confidence; (c) is independently developed without use of the Disclosing Party's Confidential Information; or (d) is lawfully obtained from a third party without confidentiality restrictions.

Compelled Disclosure

The Receiving Party may disclose Confidential Information to the extent required by law or court order, provided it gives the Disclosing Party prompt prior notice (where legally permitted) so the Disclosing Party can seek a protective order.

Survival

The obligations in this section survive termination of these Terms for three (3) years, except that obligations relating to trade secrets and personal data continue for as long as the relevant information remains a trade secret or as required by applicable data protection laws.

Our collection and use of personal data is governed by our Privacy Policy. By using the Service, you acknowledge and agree to our data practices as described in that policy.

Where you provide us with personal data relating to your customers (e.g., customer email addresses and message content), you represent that you have a lawful basis for sharing that data with us and that doing so complies with applicable data protection laws (including GDPR and UK GDPR where relevant). In such cases, we process that data as a data processor acting on your instructions, and you are the data controller.

Data Processing Addendum

For customers subject to GDPR, UK GDPR, or other applicable data protection laws requiring a data processing agreement, a Data Processing Addendum (DPA) is available on request by emailing info@solvias.io. Once executed, the DPA forms part of these Terms and governs the parties' respective obligations as controller and processor.

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted or error-free operation.

We do not warrant that:

• The Service will be available at all times or free from interruptions or errors
• AI-generated content will be accurate, complete, or suitable for any particular purpose
• The Service will meet your specific business requirements
• Data transmitted through the Service will be secure against all possible threats

To the maximum extent permitted by applicable law, in no event shall AB Collection LLC, its officers, directors, employees, or agents be liable for:

• Any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, loss of business, or reputational harm
• Any damages arising from AI-generated content sent to or received by your customers, except to the extent such damages are caused by our gross negligence or wilful misconduct
• Any damages arising from third-party service disruptions (Gmail, Shopify, ParcelPanel, Anthropic, or others)
• Any amount exceeding the total fees paid by you to us in the three (3) months immediately preceding the claim

Some jurisdictions do not permit the exclusion or limitation of certain damages or warranties. In such jurisdictions, our liability is limited to the maximum extent permitted by law, and certain limitations above may not apply to you.

You agree to defend, indemnify, and hold harmless AB Collection LLC and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the Service in violation of these Terms
• Your violation of any applicable law or third-party right
• Content you send through the Service, including AI-assisted replies you approve and replies sent in auto-send mode you have enabled
• Your connection of a Gmail, Shopify, or ParcelPanel account you are not authorised to use
• Any dispute between you and your customers arising from replies sent via the Service

Termination by You

You may cancel your subscription and close your account at any time via the account settings or by contacting info@solvias.io. Cancellation takes effect at the end of the current billing period.

Termination by Us

We may suspend or terminate your account immediately if:

• You materially breach these Terms and fail to cure the breach within 7 days of written notice
• You use the Service for fraudulent, unlawful, or abusive purposes
• Payment remains outstanding for more than 30 days after suspension
• We are required to do so by law or court order

Effect of Termination

Upon termination:

• Your access to the Service will cease
• We will delete your data in accordance with our data retention policy (Privacy Policy, section 7)
• Provisions that by their nature should survive termination will survive, including sections on intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, governing law, and general provisions

Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to its conflict-of-law principles.

Informal Resolution

Before initiating formal proceedings, you agree to contact us at info@solvias.io and attempt to resolve the dispute informally for at least 30 days.

Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will take place in Los Angeles County, California, or virtually if both parties agree. The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class Action Waiver

You and AB Collection LLC agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

Exceptions and Unenforceability

Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction where necessary to prevent irreparable harm.

If the arbitration agreement or class action waiver is found unenforceable in your jurisdiction, the parties consent to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California, for any dispute arising out of or relating to these Terms.

• Entire agreement — these Terms, the Privacy Policy, and any executed Data Processing Addendum constitute the entire agreement between you and AB Collection LLC regarding the Service and supersede all prior agreements or understandings.
• Severability — if any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
• Waiver — our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in the future.
• Assignment — you may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations freely, including in connection with a merger, acquisition, or sale of assets, with notice to you.
• Force majeure — neither party is liable for delays or failures in performance resulting from causes beyond their reasonable control, including natural disasters, acts of government, internet or power failures, or third-party service outages.
• No agency — nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and AB Collection LLC.

For questions about these Terms:

AB Collection LLC — 15442 Ventura Blvd. Ste 201-2072, Sherman Oaks, California 91403, United States of America

Email: info@solvias.io